No matter how much you spend on a new bicycle, it will go through a break-in period where the new cables will stretch, spokes will need to be retensioned, and a few bolts will need to be retightened. We pre-stress the cables and spokes upon assembly, but in order to ensure that your new bike gets settled in for the long haul, we provide you with 3 free checkups during a limited 90 day period to take care of these minor issues.
These checkups are scheduled at 30, 60, and 90 days from when you purchased your new bike and those dates are noted on your paperwork. The dates are not set in stone but really need to be within a week or two of their scheduled date even if you've ridden relatively little. If you can't make all 3 it's vital that you make the 30 day and 90 day check ups. We'd rather see you for a regularly scheduled check up where little adjustment is needed than not see you for one that is badly needed.
If you ride 500 miles your first week of owning the bike, you might want to come in early for your first checkup! Remember, these 3 check ups absolutely expire at the end of the 90 day period - it is your responsiblity to take advantage of them during this critical break in period. Regular adjustment charges apply after 90 days.
There is no need to schedule an appointment, and you don't have to bring your paperwork. Just drop the bike off, and we'll do our best to get it out the same day for you. Occasionally it takes an extra day to get it finished, but if that's the case, we'll let you know when you drop it off.
Now, I should tell you, these checkups are designed to take care of the "break-in" that a bicycle goes through; they are not, however, designed to cover the "break-ing" of a bicycle. So if you have abused your bike, thrown it off a cliff, had a wreck, or taco'd your wheel while just "riding along" then there might be a few charges associated.
Here for her 30 day check up. Not quite covered under the 30 day check up.